Terms of service

TERMS OF SERVICE

Due to the mass amount of customers using code "RED" at checkout, our RED color TUNES Headphones are on back order. If you proceed with your order you agree to the terms of service. Please allow an estimated 8 to 12 weeks for delivery. If you receive an auto response with a 4-6 week time frame it does not apply to items that have a stated time frame on the web site. Please refer to the site for specific time frames. Time frames are subject to change without notice.

Products that are not on back order are estimated to ship within 7 business days once processed. Shipping dates are only an estimate and are subject to change. TUNES does not represent or warrant that it will be able to ship the product by the estimated date. As a result, in the event that an extended delay arises you will be notified. The products will be shipped in the order in which your order is received. We reserve the rights to cancel any order. 

SHIPPING:

SHIPPING IS NON REFUNDABLE. WE OFFER FIRST CLASS SHIPPING WITH A TRACKING NUMBER.
Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, held, returned or damaged packages. We are not responsible for delivery errors via carrier, theft or incorrect shipping info provided. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled through USPS. Please allow domestic tracking up to 24 hours to update. Allow up to 5 days for International tracking to update. If your package is returned for any reason there will be a reshipping fee charged once confirmed we have received the package back.

REFUNDS/CANCELLATIONS

Once you place your order, you will not be issued a refund. The purchaser is no longer eligible for a refund or cancellation. Shipping is non refundable.

FULL PRICED PURCHASES

 Are eligible to be cancelled and refunded once approved.

COUPON CODE RESTRICTIONS:

This offer is valid only during the promotional period, and while supplies last. Only one code per item. You must be an individual end user purchaser to obtain this promotional offer. Re-sellers, governmental institutions, educational institutions, nonprofit organizations, enterprise purchasers, and small business purchasers do not qualify, and TUNES reserves the right to refuse or cancel purchases made by such purchasers at any time without prior notice. Once the order is placed it can not be cancelled or refunded.

PROMOTIONAL COUPON CODE USERS:

Due to the process and handling charges applied to the shipping, all shipping and handling fees are final. By entering coupon code and completing checkout you are agreeing to these terms. We reserve the right to cancel any order at any time.

These terms apply to coupon code and/or free product offers.

  1. Coupon code items/event giveaway merchandise are final sale.
  2.  Quantities are limited and models are subject to change with/without notice to replace the promotional item.
  3. Coupon code items/event giveaway merchandise are available to the U.S. and most International Countries .
  4. We keep your personal information secure. We do not sell, rent or give any of your personal information to any company, organization, private individual or third party. Your credit card transactions details are kept 100% secure throughout the entire online purchasing process.
  5. We ship via United States Postal Service and/or United Parcel Service. 
  6. We reserve the right to change our terms and conditions at any time with or without notice.
  7. Only one (1) item redeemed per coupon code.
  8.  If your item is not able to deliverable for any reason and is returned to sender, it will only be reshipped at the customers expense once the item is received back.

EXCHANGES:

If you have received your order and there is an issue with the item. You must notify customer service within 7 days. Depending on your issue, a customer service rep will authorize or deny a one time replacement, once the item is received back and inspected. If you are not given an authorization do not send the item back. It will be returned. The shipping fee to return the item for an exchange is the customers responsibility and must include a tracking number. All shipping fees originally paid are non refundable for any reason. Once the item is verified with the serial number and inspected, we will ship the authorized one time replacement.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

COUPON CODE ITEMS ONLY

    • *Please allow up to 7 business days for processing. In stock orders once processed may take up to 7 days to ship. If the order is placed while on back order, you will be notified by email once shipped. Once shipped the delivery for U.S. orders and International orders are subject to your carrier once received.
    • Shipping insurance will not be provided for promotional merchandise these terms also apply to user code submitted items.
    • Merchandise will be shipped via USPS or UPS. Signature will not be required for promotional merchandise.
    • A tracking number will be provided to the customer once shipped via email.
    • TUNES is not responsible for lost or stolen items while in transit or delivered to address provided.
    • Most International orders are permitted at this time.
    • We are not responsible for any Customs fees that may be charged to the customer
    • We reserve the right to cancel any order that we are unable to verify or process.
    • We are only able to ship to the billing address of the cardholder and verified Paypal addresses.